Payments & Refunds
Know before you go!
We at EduSynk aim to provide a seamless experience for educational institutions in managing various administrative tasks. As part of our commitment to transparency and customer satisfaction, we are delighted to outline our policies regarding payments and refunds for our subscription-based services.
Payments
EduSynk offers flexible payment options to accommodate the diverse needs of educational institutions. We accept payments through:
Credit/Debit Cards: Secure online payments can be made using major credit/debit cards.
Bank Transfers: For institutions preferring bank transfers, instructions for wire transfers can be provided upon request.
Cheque/Demand Draft: Those who wish to make the payment though bank cheque or Demand Draft can send them to our mailing address on the contact page.
UPI: For those in India, secure payments can be made using UPI also.
PayPal: Payments can be processed securely through PayPal for added convenience, especially for those making payment in currencies other than INR.
Subscription Plans
Our subscription plans are tailored to meet the requirements of different educational institutions, ranging from small schools to large educational networks. Each plan offers various features and levels of support to cater to the specific needs of our customers. Institutions can choose the plan that best aligns with their requirements and budget.
Subscription Renewal
Subscriptions are automatically renewed at the end of the billing cycle unless canceled by the institution. Renewal reminders are sent to administrators prior to the renewal date to ensure continuity of service. Institutions have the flexibility to upgrade or downgrade their subscription plan at any time to accommodate changing needs.
Cancellations
In the event, if you are dissatisfied with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. We strive to satisfy the customer with our services and in case we fail to deliver from our end, but the payment has been done by the client, then it is mandatory for them to inform us regarding the same. This has to be done within 24 hours of the payment and if the customer decided to change his mind in terms of the service then there is no scope for a refund.
We reserve the right to try and make the necessary steps to complete the service before we process any kind of refund.
Refund Policy
We understand that circumstances may change, and refunds may be necessary under certain conditions. Our refund policy is designed to provide fair treatment to our customers while maintaining the sustainability of our services. The refund will not be provided if the amount is earned by the company because of the time and energy spent in the delivery of the service. Such amounts will be deducted for the investment of the manpower and resources for the work done. The amount will be subjected to deductions of all the various service charges for payment gateway, govt. Fees, third-party fees, etc. Only after the said amount is deducted, the client will get the remaining amount. The following are the conditions under which refunds may be processed:
Service Disruption: In the event of prolonged service disruption or downtime that significantly impacts the institution’s ability to use the application, a pro-rata refund may be issued for the period of disruption.
Cancellation within Trial Period: Institutions subscribing to our service for the first time are eligible for a 14 day trial period, during which they can evaluate the application. If the institution decides to cancel the subscription within the trial period, a full refund will be issued.
Cancellation due to Unmet Expectations: If the institution cancels the subscription within the initial subscription period due to unmet expectations or dissatisfaction with the service, a pro-rata refund may be considered after thorough evaluation of the reasons for cancellation. However, right to consider for a refund under this solely lies with EduSynk.
Refund Process
To request a refund, the institution must submit a formal refund request detailing the reason for the refund and any relevant supporting documentation. Refund requests are reviewed by our customer support team, and decisions are communicated to the institution within a reasonable timeframe.
Contact Information
For inquiries regarding payments, refunds, or subscription management, institutions can contact our customer support team via email at support@edusynk.com or through Let’s Talk form on our website.
